Understanding Goodlawyer’s Legal Concierge™ Team and how they can help you succeed on the Platform.
What is the Legal Concierge™ Team and What Can They Help With?
The Legal Concierge™ Team facilitates interactions between clients and lawyers over the Platform.
This includes:
- Providing technical support.
- Assisting with Custom Quotes.
- Addressing non-payment by clients.
- Setting up client payment plans.
- Connecting clients with alternative lawyers when the matter is outside the scope of a lawyer’s practice.
- Mitigating conflicts between clients and lawyers.
- Soliciting lawyer feedback on matters relating to Goodlawyer.
- Answering legal or regulatory questions regarding use of the platform.
- Among many others!
💁🏻If you have a question relating to the Goodlawyer Platform, the Legal Concierge™ Team can help! BUT, please check the Playbook before contacting a member of the Legal Concierge™ Team as many of the frequent questions are answered here!